Welcome to the new friendly skies. United Airlines has set a new low for air travel. CEO Oscar Munoz must resign his post, as a start, so that the airline can begin to make amends to its customers. The fact that he has failed to recognize that the despicable ejection of a paying client is morally and ethically wrong, despite the legalities of the situation, is cause enough for United’s board to dismiss him. If they do not, Congress must investigate the sorry state of affairs that has come to be considered normal in air travel within the United States.
United employees must also be criticized for their failure to exercise common sense. They have allowed a computer to do their thinking, and have hidden behind a flawed rule book, because they were only following orders. They thoughtlessly passed responsibility to the goons at TSA (or whichever law enforcement agency did the shameful deed) who appeared to beat senseless a man who was morally correct in refusing to disembark.
This action must not be allowed to stand, and consequences should follow.
…and yes, in all probability, I’ll be looking forward to getting bumped from my next flight.